We help businesses

develop customer experience strategies develop workforce experience strategies design services and business capabilities design and enhance digital products create innovation pipelines model new routes to market

Designing the interactions and journeys that customers, distribution partners and employees have with your business can produce transformative change.

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We work with forward-thinking clients ranging from Fortune 100 companies to startups.

Designing your technology experiences has become table stakes; it’s known broadly as "user experience". However, not all business problems are solved by just designing and building the best technology experience.

Ask yourself: What happens before you go to the store, branch or download a mobile application? What happens afterward? What happens in between? How can your business and internal systems support that?

Only a well-orchestrated experience ecosystem delivers consistently great products and service to the marketplace. That ecosystem includes the tools, processes and technology solutions that your distribution partners and employees must interact with in the course of serving your customer. We can help you understand and design critical interactions to maximize customer loyalty, workforce engagement, market share and profitability.

See how we do it

Igniter Institute logo

XperienceLab gives back to the communities we serve by dedicating a portion of our time, talent and resources to helping develop the skills people need to rise to the challenges they’ll face in today’s marketplace.

We're thrilled to announce the creation of Igniter Institute. This program will provide both continuing education to businesses and educators, as well as mentorships and apprenticeships to high school, undergraduate and graduate students. In this human-centered, experiential learning environment, program participants will learn and strengthen the critical thinking, strategic design, management and problem-solving skills that will make them indispensable to employers.

More information coming soon.

“I wanted to spur thinking and create mindsets in a different direction. That’s exactly what you’ve done.”

IT Leader for a Bioscience Client

XperienceLab Named a Future 50 Company by Small Business Monthly